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Business process automation (BPA) 

Automating 

existing ways of working manually through information 

technology.

Business process improvement (BPI) 

Optimising 

existing processes typically coupled with enhancements in 

information technology.

Business process management (BPM) 

An 

approach supported by software tools intended to increase 

process efficiency by improving information flows 

between people as they perform business tasks.

Business process  re-  engineering  (BPR) 

 

Identifying radical, new ways of carrying out business 

operations, often enabled by new IT capabilities.

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Glossary

 Business-  to-  business  (B2B) 

Commercial 

transactions between an organisation and other 

organisations.