1. You are a receptionist of a 5* hotel. You are very polite and you can deal with annoyed guests. Try to calm down the guest and solve any issues they have. Try to avoid calling the manager

1. You are a receptionist of a 5* hotel. You are very polite and you can deal with annoyed guests. Try to calm down the guest and solve any issues they have. Try to avoid calling the manager.

2. You have been working part-time in a small cafè for some time and you want to ask your boss for a raise. You now earn $5 per hour and you want to earn $15 per hour. Talk to your boss and think of the reasons your boss should give you a raise.

3. You and your friend are going to plan a suprise birthday party for your mutual friend. Think about these things individually and then talk to your friend about their ideas. You have to agree on everything:

- venue; guests; catering; music; gifts..
4. You are a leader of a new team who has been assigned to a new project at university. One of the member in your team is not co-operating with other team members. He opposes every idea,causes conflict and is generally difficult to work with . Talk to him and solve the problem.