Digital Government Factsheet Portugal

Consumer protection
Responsibility: Central Government, Ministry of Economy, Consumer Directorate-
General (DGC) 
Website:
https://www.consumidor.gov.pt
 
Description:
The DGC is under the Ministry of Economy and is the public body 
responsible for contributing to the elaboration, definition and 
implementation of consumer protection policy in order to ensure a 
high level of protection. The DGC has competence to supervise 
advertising and to initiate administrative proceedings, which includes 
the decision to impose fines and ancillary sanctions. Is the national 
contact point for the RAPEX system and the Single Liaison Office 
under the European Regulation for Administrative Cooperation in the 
field of consumer protection. The DGC is also the host of the 
European Consumer Centre (Portugal). 
Internet and Telecoms
Regulation of the telecom sector
Responsibility: ANACOM 
–
National Communications Authority 
Website:
www.anacom.pt
 
Description:
ANACOM has as its mission the regulation of the communications 
sector, including electronic and postal communications and, without 
prejudice to its nature as an independent administrative body, the 

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48 
Digital Government Factsheets - Portugal 
provision of assistance to the Government in these areas. 
Financial products and services
Fees Comparator
Responsibility: Bank of Portugal 
Website:
https://clientebancario.bportugal.pt/pt-pt/aplicacao/comparador-de-
comissoes
  
Description:
The 
Fees Comparator
 is associated to payment accounts. The Banco 
de Portugal provides information on 93 fees charged for the services 
linked to payment accounts in the Fees Comparator. All institutions 
that provide these services are required to report information to this 
comparator (in a universe of almost 200 institutions). 
Unfair treatment