Date: 4rd of February Grade: 11 “A” “B” “V” Lesson B. Good or poor service The aim of the lesson

Date: 4^rd of February Grade: 11 “A” “B” “V”
Lesson 2.B. Good or poor service
The aim of the lesson:
Educational: -to improve pupils’ awareness of types of services; how to deal with customers Developing: -to develop pupils’ listening and speaking skills, develop to report own ideas, communicative skills; writing skills
Socio-cultural: - to raise awareness of different cultures, teaching to respect them
Competence: SC4, FLCC and PC
Learning outcomes: At the end of the lesson pupils will be able to speak about types of services; use academic vocabulary; write a complain letter
Type of the lesson: non-standard, mixed, modern
Method of the lesson: individual, group work, pair work
Equipment: English 10 Pupil’s book, the DVD

TECHNOLOGICAL MAP OF THE LESSON

№	Part of the lesson	Tasks	Time
1	Organizational Moment	-to greet pupils. - to motivate pupils to learn	3 min
2	Repeating last lesson	- to give pupils some questions about last lesson.	5 min
3	Explaining new theme	- to explain to pupils new vocabulary and theme. To do exercises and activities given in pupil’s book.	25min
4	Consolidating new theme.	- to consolidate new theme and new words of the theme.	8 min
5	Marking.	- To mark pupils.	2 min
6	Homework.	- Giving homework.	2 min

Procedure of the lesson:

1. 
   Organizing moment: - Greeting.
   

-checking register

• 
  to check homework
  

2. 
   Pre Activity
   

Activity 1. Complete each sentence by choosing the adverb from the box.

Answer key: 1. early 2. beautifully 3. angrily	4. slowly	5. quickly
6. yesterday 7. badly 8. Late	9. soundly	10. Completely

3. 
   Main part
   

Activity 2. Complete the table with adverbs in the complaint letter.

Activity 3. Complete the table with appropriate words in box which are used to describe service, staff and product.
Answer key


Activity 4. Role play. Dealing with an angry customer. Use the following key words and phrases for complaining and apologizing.

5. 
   Giving Homework Explain your pupils homework
   
   1. 
      Make a list of vocabulary which you have learned today
      
   2. 
      Write a complaint letter.
      
6. 
   Evaluation. Giving marks
   

Deputy director on educational affairs: O.Yo`ldoshev
Teacher: X. Qurbonaliyev