Microsoft Word doctoral thesis final[1]. doc

participating in the interviews was taken into account.  
 
1.6.2.6 Particular problems encountered during research process 
 
Communication problems were experienced in the case of the video conference focus 
group interviews, where, in one session the link with one centre frequently broke-down, 
until it disappeared altogether. The participant, however, agreed to complete the 
interview by telephone. A major frustration was not being able to get responses from a 
certain group of participants even after numerous telephone and email reminders as well 
as the questions being couriered to them.