O‘zbekiston respublikasi

Chapter 19. STANDARDS AND CERTIFICATIONS IN THE HOTEL 203

1. 
   Standardization and quality management system in the hotel
   

industry .…. 203

2. 
   Services as an object of standardization and certification 206
   
3. 
   Features of standardization of services 208
   

Chapter 20. EFFICIENCY OF HOTEL MANAGEMENT 211

1. 
   Theoretical approaches to determining the effectiveness of the
   

hotel business .............................................................................. 211

2. 
   The role of the hotel industry in the tourism industry 213
   
3. 
   Methodological approaches to providing a mechanism for increasing the efficiency of activities in the hotel industry 215
   
4. 
   Ways to improve management efficiency …… . 217
   

Chapter21. APPLICATIONS OF FOREIGN EXPERIENCE IN HOTEL MANAGEMENT ................................................ 219

1. 
   The specifics of the global hotel services market at the present
   

stage ........................................................................................... 219

2. 
   Comparison of European Management Models … ……… 220
   

21.3. Modified HR systems ................................................................... 223
21.4. The structure of the world hotel com plex ……… 224
CONCLUSION.......................................................................... 227
GLOSSARY ........................................................................ 228

LIST OF USED LITERATURE.............................................. 233

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