Service Orientation, Service Quality, Customer Satisfaction, and Customer Loyalty: Testing a Structu

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Journal of Hospitality Marketing & Management

ISSN: 1936-8623 (Print) 1936-8631 (Online) Journal homepage: https://www.tandfonline.com/loi/whmm20

Service Orientation, Service Quality, Customer

Satisfaction, and Customer Loyalty: Testing a

Structural Model

Hyun Jeong Kim

To cite this article:

 Hyun Jeong Kim (2011) Service Orientation, Service Quality, Customer

Satisfaction, and Customer Loyalty: Testing a Structural Model, Journal of Hospitality Marketing &

Management, 20:6, 619-637, DOI: 10.1080/19368623.2011.577698

To link to this article:  https://doi.org/10.1080/19368623.2011.577698

Published online: 30 Jun 2011.

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Journal of Hospitality Marketing & Management, 20:619–637, 2011

Copyright © Taylor & Francis Group, LLC

ISSN: 1936-8623 print/1936-8631 online

DOI: 10.1080/19368623.2011.577698