The Expanded and Annotated My Life and Work

Chapter 2  What I Learned about Business ...................................... 13
Overcome Paradigms to Achieve Results ..............................15
Customer Satisfaction Is a Key Selling Point .........................17
Stocks and Bonds Are Dangerous Business Illusions ..........17
Pay Attention to the Work, and Money Will Take 
Care of Itself ......................................................................... 20
The Role of Reliability in Customer Satisfaction ................. 20
Continuous Improvement (Kaizen) ........................................22
Overcome Ingrained Habits to Achieve Continuous 
Improvement .........................................................................23
Preconceived Ideas and Paradigms Are Obstacles to 
Success ....................................................................................24
Reduce Costs and Improve Quality to Expand a 
Market ....................................................................................25
A Cost Accounting System Is Not a Suicide Pact .................26
Managerial or Engineering Economics ............................ 28

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