Theme: Advantages and disadvantages of online and offline sources. The development of online education

TASHKENT STATE PEDAGOGICAL UNIVERSITY NAMED AFTER NIZAMI FACULTY OF PEDAGOGY AND PSYCHOLOGY STUDENT OF GROUP 101 UBAYDULLAYEV ABDULLA PREPARED FROM ENGLISH INDEPENDENT WORK​

Theme: Advantages and disadvantages of online and offline sources . The development of online education.

That used to be a very simple proposition. Let’s get together and chat, discuss, debate, plan, persuade, or entertain.

Today? Let’s “talk” can mean different things.

Communication has fundamentally changed over the years to include not just face-to-face interaction, but also phone calls, email, instant messaging, and video conferencing. Ask ten different people which is their preferred channel, and you’ll likely get ten different answers.

Consider:

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  About 57% of customers prefer digital communication such as email or social media over voice channels like the telephone or video calls
  
• 
  Nearly 25% want a face-to-face interaction for complicated customer service issues
  
• 
  Two-thirds of consumers use 3+ channels to communicate with a business
  
• 
  74% of Americans have used their phone to contact customer service