Final report

 

 

---

 

2 

Policy support. Policy initiatives and actions are needed to support SME 

awareness of new technologies and make clear the benefits of  their 

implementation. Furthermore, SMEs require support in their business planning 

and decision-making with regards to new technologies to ensure efficient 

utilisation.

 

Recommendations  

 

Policy responses  should build on the knowledge network and cluster 

development instigated by public authorities and professional associations. 

Furthermore, their continued consultation can help strategically focus digital 

policies to the appropriate e-business, e-commerce and e-governance needs 

of SMEs at local, regional and nation levels.

 

Technical assistance  in the form of digital training should be targeted to 

different groups of SMEs including those just start to digitalise and are moving 

into e-business; those that are in transition to e-commerce; and those that are 

highly digitalised and experimenting with new technologies. This form of 

technical assistance also ties in with aspects of lifelong learning and the digital 

empowerment of the workforce.